Refund and cancellation policy

1. Overview

We want every customer to be comfortable booking with Zentro. This policy explains when you can cancel your Annual Plan and how refunds work. It forms part of our Terms of service.

2. Cancelling before the first visit

You can cancel your booking at any time before our technician's first visit and receive a full refund. [Decide: full refund, or full refund minus payment gateway charges.]

3. Cancelling after the first visit

Once the first inspection and treatment visit has taken place, our team, time and materials have been committed to your home. [Decide one:]

• [Option A] The Annual Plan is non-refundable after the first visit, but you can continue to request follow-up visits for the full 12 months.
• [Option B] If you cancel within [15] days of the first visit, we will refund [50%] of the amount paid. After that, the plan is non-refundable.

4. When we give a full refund

• We are unable to serve your address or pincode.
• We cancel your booking for any reason before the first visit.
• You were charged more than once for the same booking.

5. Wrong home size

If the home size you booked is smaller than your actual home, we will ask you to pay the difference. If you do not wish to, you may cancel before treatment begins and receive a full refund. If you booked a larger size than needed, we will refund the difference.

6. Rescheduling

You can reschedule any visit free of charge with at least [24 hours'] notice. Rescheduling does not extend the 12-month plan period.

7. Transfers

The Annual Plan is linked to the address you booked. If you move within Mumbai during your plan, contact us and we will try to transfer the remaining period to your new home. A price difference may apply if the new home is larger.

8. How to request a cancellation or refund

Call, WhatsApp or email us with your name, phone number and booking reference. We will confirm the cancellation and the refund amount in writing.

9. Refund timeline

Approved refunds are processed within [5 to 7] working days to the original payment method. Depending on your bank, it may take a few more days for the amount to appear in your account.

10. Contact